Freshteam Apps

Note: Before submitting an app in the Developer portal, to facilitate quick review and publishing, ensure that the app meets the content and coding guidelines.

To submit a Freshteam app:

  1. Navigate to the Freshteam Developer website and click Log in. If you are signed out of your Freshteam account, the login page is displayed.

  2. In the login page, enter the Freshteam account credentials and click SIGN IN.

  3. Click +Add New App. The Add New App window is displayed.

  4. Click Freshworks App. The Freshworks App window is displayed.

  5. Click Upload app file, select the packed app file, and click Open. The My New App page is displayed.

  6. Under the App Details tab, provide appropriate information by using the following fields.

    For Product
    Select freshteam.
    App Name
    Enter a name for the app, comprising two to three words.
    Enter an introduction to the app, not exceeding 100 characters.
    Enter a description of the app’s functionality and features.
    Instructions When the app is installed, if specific user actions are required, enter the instructions as a sequential list.
    Video Link
    Mandatory if the app is to be listed as a featured app.
    Enter the URL to the YouTube or Vimeo video that explains the app’s use case. The URL needs to be in the following format:
    • YouTube link -
    • Vimeo link -
    For more information on the guidelines, see Video guidelines.
    App Icon
    Upload an icon to represent the app. Ensure that the logo meets the following requirements.
    • Image format is PNG.
    • Logo background is transparent.
    • Aspect ratio is 1:1.
    • Minimum resolution is 400 x 400 pixels.
    Upload screenshots to illustrate how the app works. Capture different states and process flows to give users a better insight into the app. You can upload a maximum of five screenshots. Ensure that the screenshots meet the following requirements.
    • Image format is PNG.
    • Minimum resolution is 1350 x 850 pixels.
    App Category
    Select the appropriate category to help users filter and find the app in the Marketplace gallery. You can select a maximum of two categories.
    App Specification/Demo video
    Enter the URL to the app’s specification document or demo video.
    Support Email
    Enter the email address that users can use to contact you in case of any queries regarding the app.
    Support URL
    Enter the URL to any location where users can find more information about the app.
    Alternate Email
    Enter the email address that Freshworks can use to contact you, when the app is under review.

  7. To replace the uploaded app file, in the Development Version widget, click Replace File, select a new packed app file, and click Open.

  8. To specify the app information in a language other than English (default language), navigate to the Languages tab and click Add New Language. A list of languages is displayed. Select a language and in the fields displayed, enter the appropriate values.

  9. To save the app details, click Save.

  10. To submit the app for the approval process, click Save and Publish.

After the app is reviewed and approved, it is published in Freshworks Marketplace.